Athena Stevens, stand up comedian and human rights activist In Gumbrells case, the 1,094 eventually offered by Emirates covered less than half the 2,200 cost of a new scooter and it included 105 she was obliged to pay to courier the damaged vehicle to the manufacturer when Emirates insisted it be professionally assessed. Moreover, it required four weeks of chasing before the airline made the offer. Emirates finally agreed to fund the full cost of a new scooter after Gumbrell contacted flights The Observer. We apologise for any inconvenience caused as a result of this, says a spokesperson. The comfort and wellbeing of all of our customers is of paramount importance, in particular customers with reduced mobility. Actor and entrepreneur Athena Stevens waited a year for compensation after her 25,000 motorised wheelchair was irreparably damaged during a British Airways flight from London City airport to Glasgow in 2015. The airline only paid up last November, six months after she began legal proceedings. As a disabled traveller youre really made to feel youre an inconvenience She estimates the saga cost her 70,000 in taxi fares, wheelchair hire, extra carers and business lost through her immobility, but the payout only covered the cost of the chair and legal expenses. It completely closed my life down, says 32-year-old Stevens who has cerebral palsy. BA told The Guardian that over the 12 months it had continued to seek a solution with Stevens and her lawyers more than 426,000 people with reduced mobility travelled with us and we take their needs extremely seriously. In 2006 the European Commission introduced regulations which require airports to provide temporary alternatives if mobility aids are lost or damaged.

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"People save to go to this for up to 30 years, and we've got great interest in the product already." For the carrier's main business, he's trying to balance the need to cut costs with reestablishing Malaysia Airlines as a premium brand. The company is succeeding in winning back passengers. At the end of last year, it hit its highest load factor -- a measure of how full its planes are -- in a decade. And the airline's name isn't changing. Despite the baggage of the disasters the airlines suffered in 2014 -- the disappearance of Flight 370 and the shooting down of Flight 17 -- Bellew says ditching the company brand would have thrown away decades of heritage. "The world loves the brand Malaysian Airlines," he said. "It's an asset the company can't let go of right now." After the disasters, the company was pulled from the stock market and taken private by Malaysian sovereign wealth fund Khazanah Nasional. The aim now is to list its shares again by 2019. Bellew says he took on the job because he knew it wouldn't be easy.

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